Ticket Refunds

Sunderland AFC would like to thank supporters for their continued patience and advise them of the following details relating to the 2019-20 refund process.

As previously announced, all season card holders are entitled to a pro-rata refund for the club’s cancelled home fixtures against Shrewsbury Town, Accrington Stanley and Peterborough United. 

And supporters that purchased single match tickets for the club’s remaining games – home and away – are entitled to a full refund. 

The refund process will take place via the following phases: 

PHASE ONE: Home match tickets – 6 July ‘til 17 July
PHASE TWO: 
Away match tickets – 27 July ‘til 7 August
PHASE THREE: 
Season cards – 17 August ‘til 28 August

If a supporter is eligible for a refund, a credit balance will be applied to the ‘Account Cashback’ section within their online ticketing account in line with the dates above. 

This process applies to all ticket purchases, including those made in person, by cash payment and via Direct Debit. 

After logging in, supporters must enter the bank details they wish to use for the refund transaction before the expiry of each phase, after which point all cashback refunds will be processed. 

Meanwhile, our commercial team are currently in the process of contacting our commercial clients in order to talk through the options available to them. 

The Stadium of Light Box Office remains closed to the public and further information regarding its re-opening will be announced in due course.

We would like to once again thank supporters for their continued patience and understanding throughout what remains an incredibly challenging time for us all.